Inbox Reply AI Agent

Community Management with AI Agent

Fully trained Inbox agent that auto-replies to messages, comments, and reviews across every social media profile.
Add automation rules to streamline your workflows.
Automation Rule Builder Live
Auto-reply with canned response REPLY

Conditions

Profile match
Keyword match
Sentiment

Action

REPLY
MODERATE
TICKET
ASSIGN
342 items processed today

Auto-reply with canned response

Keyword: "shipping" · Profile: @brand

REPLY

Hide Facebook comments

Keyword: "spam" · Negative sentiment

MODERATE

Create Zendesk ticket

Negative sentiment · urgent tag

TICKET

Auto-assign to team

Message on @support profile

ASSIGN
Trusted by Marketing Leaders of The Most Recognized Brands Worldwide

Expert Rule Engine that Thinks
Like your Best Teammate

01
Define conditions
Profile, keyword, sentiment, or any combination. Match the patterns you see every day — FAQs, complaints, shipping questions, spam.
02
Choose an action
Reply, moderate, tag & assign, or create a ticket in Zendesk or Salesforce. One rule, one action — stackable and reorderable.
03
Watch it run
The Inbox Agent runs 24/7 across every connected channel. Pause any rule, tweak live, or take over manually — full control, zero babysitting.

Four ways to respond
Mix them however you want.

Every action you need.

Reply
Auto-respond with canned messages or AI-generated replies in your brand voice.
Moderate
Hide spam, toxic comments, or competitor promotions before anyone sees them.
Tag & Assign
Route high-priority items to specialists; tag for reporting and analytics.
Ticket
Create Zendesk or Salesforce tickets instantly from any message or comment.
Advanced · Optional Add-on

Train it on Everything you Know.

Upload your FAQs, brand guidelines, product docs, and policies. The Advanced add-on studies them, then replies like your most seasoned support rep — in any language, with your voice, referencing your actual knowledge.

Knowledge Base Trained

Knowledge sources

Brand Guidelines.pdf 2.4 MB
Product FAQ.docx 180 KB
eclincher.com/help 42 pages
Customer English

What are your shipping times?

Agent searches KB → replies in kind
Inbox Advanced KB match 98%

Feed it your knowledge
Upload PDFs, Docs, CSVs, or link entire knowledge bases. The agent processes, indexes, and verifies its training — you see a green "Trained" badge when it's ready.
Multilingual by default
Customers write in Tagalog? Spanish? French? The agent detects the language and replies natively — with the same brand voice and KB accuracy, across 40+ languages.
Set your fallback
When the agent isn't sure, you decide what happens: wait for a human, send a custom default reply, or fall back to Grok / ChatGPT / Gemini. Your call, your rules.

Inbox Reply Agent vs Inbox Advanced Agent

The Inbox Reply AI Agent covers everything most teams need. Add Advanced when you're ready to train the agent on your own knowledge.

Capability

Inbox Reply

Rule-based · Included

Advanced

Trained Agent · Add-on

Rule-based auto-reply
Sentiment analysis & moderation
Zendesk, Salesforce, ServiceNow tickets
Tag & assign to teammates
24/7 across every connected channel
Multilingual (40+ languages)
Knowledge base training
LLM fallback (Grok, ChatGPT, Gemini)
Custom fallback behaviors
Context-aware brand voice Limited

Teams in Every Category are Already Using It

A big difference with Eclincher is how attentive their team is.

They respond very quickly, so you can really tell the passion behind everything that they do because they put us at the center of everything and our needs are met on a regular basis.I would recommend Eclincher to others. It allows you to keep a much more precise read on your community. It's very simple to see and to plan your social media calendar because of their publishing tools. Those aspects are huge time-savers for any business.
1,600
Average published posts per month
157,800
Inbox incoming interactions per month
Tools used
Social Media Management Suite
Brand Monitoring
Full-Height Video
Testimonials

More Customer Reviews

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Danielle W.
Wheeler Marketing Agency (WMA)
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Erica H.
Digible, Inc. Marketing Agency
"Eclincher is essential to our social media strategy. It enables us to concentrate our efforts on the things that matter most to our brand and optimize our process"
Rob N.
Chief Executive Officer,
Mid-Market (51-1000 emp.)
"Since I've been using Eclincher for two years, I've been really delighted with how user-friendly it is, how frequently new features are added, and how well my account manager and the support staff can assist me"
Samuel L.
Chief Executive Officer,
Mid-Market (51-1000 emp.)
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